Clients are provided secure online forms to complete prior to the first session including a consent form outlining confidentiality, how to connect with your therapist, record storage, and our cancellation policy.

For in-person clients, you will be provided a code to enter our private waiting room. This code can be found in your text or email appointment reminder. On the day of your appointment, your therapist will meet you in the waiting area when she is ready and she will welcome you into her confidential office space.

For virtual clients, your therapist will provide a link for a secure video connection prior to your appointment.

In the first session, your therapist will review components of the consent form including confidentiality and the limits to confidentiality. Your therapist will then work with you to understand why you are seeking therapy at this time and what you are hoping to get out of therapy.

First sessions can feel intimidating because you are meeting someone new and telling parts of your story, perhaps for the first time. This is normal. We will do our best to make you feel comfortable and safe. If you are feeling nervous, please feel free to tell your therapist.

Services provided by psychologists are confidential. We are regulated health professionals, and therefore we are upheld to this rule of confidentiality by the College of Alberta Psychologists.

If you are an adult, the information you provide is confidential. We cannot even confirm or deny that you are a client (ie: to your partner or doctor) without your consent.

If you are a parent or caregiver of a child in therapy, you will work with your psychologist to determine appropriate information sharing depending on the age of the child.

There are times that psychologists must disclose confidential information, even without the consent of clients. These circumstances include:

• If the client is in serious or imminent danger of gravely harming themselves or others (please note, suicidal thoughts without active planning are common in clients, and without serious or imminent risk, it is not necessary for a psychologist to disclose this information without consent)

• If a child or vulnerable person is at risk of being harmed

• If a regulated health care professional (ie: physician, psychologist, physiotherapist) has engaged in sexual abuse or sexual misconduct

• If there is a subpoena by a judge

• In the case of required file review by the College of Alberta Psychologists (ie: in the case of a malpractice complaint)

• If you experienced harm at work that contributed in whole or in part to (psychological) injury, and this injury has caused you to be off work for more than one day and interferes with, or is likely to interfere with, your ability to engage in normal work activities

• If your services are covered through insurance, insurance companies will occasionally audit claims and inquire if clients have attended the sessions they have attempted to claim. There are also mandatory reporting circumstances for some clients (ie: for therapy to support a return to work, clients with the Canadian Armed Forces or Veterans Affairs)

No, we do not offer direct billing at this time. We will provide you with an invoice with all the information required to submit to your insurance provider.

Please contact your insurance company to inquire about your personal coverage.

We are regulated health professionals and we follow the recommended fee schedule provided by the Psychologists Association of Alberta.

The fee for services by a Registered Psychologist is $235 per 50 minutes hour.

The fee for services provided by a Registered Provisional Psychologists is typically $200 per 50 minute hour.

We occasionally have practicum students completing their masters in counselling psychology. The fee for services provided by a practicum student is typically $50 per 50 minute hour.

We accept etransfer, cash, or cheque. If you prefer to pay by credit card, there is a 2.4% fee associated with the payment.

We hold a credit card securely on file in the case that payment is not received in 7 days.

We require 24 hours notice of cancellation. With less than 24 hours notice of cancellation, you will be billed the full cost of the session.

This policy is out of respect for the psychologist who reserved the spot for you in their schedule, and also for other clients who may be waiting for services.

Please send electronic transfers to crmhfinances@gmail.com

Please refer to the information your therapist shared with you prior to therapy. If you are still unable to find the password, please inquire with your therapist.